FREQUENTLY ASKED QUESTIONS
In short, we cut out the middlemen and retail costs while maintaining excellence. We complete all manufacturing under one roof and never cut corners on quality.
Send us an email to firstname.lastname@example.org and let us know how we can help you with your order. Make sure to have the order number ready before contacting us.
You can enter your order or tracking number in the Track Order section in our top navigation.
We ship through USPS and UPS Next Day Air. Please note, the UPS Next Day Air option will deliver your order one day after the shipping date.
We offer a full refund on sunglasses returned within 30 days of purchase. Sunglasses must be returned in new condition in the original packaging.
1. Making a return is easy! First, visit the My Orders section of your account profile and select the return-item option. The return-item button will be available for three months after your order is placed. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours.
2. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number.
3. You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. Or, if you chose the replacement option, we'll ship your new eyewear!
Once we have received your package in our warehouse, returns and exchanges are processed within 2 business days. We will send you an email to confirm your return/exchange.
Once we receive your return, we will refund your credit card and send you an email stating that your return is complete. Credits normally take 3-5 business days to appear on your credit card statement.
Refunds are credited back to your original form of payment. Your refund email will state that a credit was issued to your account. "Account" refers to your bank account, PayPal account, Google checkout account, or any other form of payment used.
No, we do not charge restocking fees for returns. For exchanges, we will pay for the shipping on your new item(s), provided that it is shipping within the U.S.
Unfortunately, we do not offer free return shipping. Any costs incurred when sending your item(s) back to us are the responsibility of the customer. If you have a Sunglass Warehouse account, we will make a return shipping label available to you for convenience. However, the return shipping cost will then be deducted from your refund.
We are unable to offer free return shipping on international orders. Any costs incurred when sending your item(s) back to us are the responsibility of the customer.
Nope! Simply fill out a return form (found here) and mail it back to us with your return(s). We'll take care of the rest.
No, we do not share or sell customer information, including email addresses and phone numbers.
Standard USPS First Class Mail is $3.95 for orders shipping within the United States.
All orders placed Monday-Friday will be shipped on the next business day. If you place an order on a weekend or on a holiday, your order will ship the following business day.
Please check with anyone in your house/apartment that may have received the package. If your order was shipped to an apartment complex, check with the front desk. You can also contact your local post office and speak with your mail carrier or delivery manager about where the package was left.
Tracking information is not available right away. It often takes at least one business day for USPS to update tracking. If you try the tracking number too soon, you may find that there is no record of your package yet. Please check the tracking number again tomorrow.
Yes! During checkout, you'll enter your billing address first at the top of the page. Then, select to ship to a different address. You'll enter the full shipping address second. If you choose to create an account, you will be able to save multiple addresses for future delivery.
USPS offers an expected delivery date on their tracking information. This is not a guaranteed delivery date, so the package is still on its way to you.
To see the countries to which we ship, please proceed to the checkout page, and click on the "Country" dropdown menu. For full information on international orders, click here.
Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
You will receive an email notification with your tracking number as soon as your order is shipped from our warehouse. You can track your package at Track My Order.
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